1. Introduction and Scope
This Privacy Policy describes how score bet collects, uses, and protects your personal information when you use our website and services. This policy applies exclusively to users within the Philippines.
Please note that this policy does not apply to third-party websites. If you click on a link that takes you away from our platform, we are not responsible for the privacy practices of those external sites. We encourage you to read the privacy policies of any third-party service you interact with.
2. Personal Information We Collect
We collect information necessary to provide a secure and compliant gaming environment:
- Account and Identity Data: Name, date of birth, and contact details to establish your identity and ensure you meet age requirements.
- Verification Documents: Government-issued identification provided during KYC processes to prevent fraud and identity theft.
- Payment Data: Details required to process deposits and withdrawals through our partner payment providers.
- Gaming and Transaction Activity: History of your bets, wins, losses, and financial transactions to monitor for fairness and responsible gaming.
- Technical Data: IP address, browser type, device identifiers, and operating system to optimize platform performance and security.
- Support Records: Communications sent to our support team via available channels to resolve your queries.
3. How We Collect Data
We gather information through three primary methods:
- Directly from You: Information you provide during registration, account updates, or when contacting support.
- Automatically: Technical data collected via cookies and server logs as you navigate our site.
- Partner Service Providers: Data received from our verification partners and payment processors to confirm your eligibility and process transactions.
4. Why We Use Your Data
Your data is used for the following specific purposes:
- Account Management: Creating and maintaining your user profile.
- Financial Processing: Facilitating deposits and processing your withdrawals.
- Compliance: Verifying your age and identity to adhere to gambling regulations.
- Security: Detecting and preventing fraud, money laundering, and the creation of multiple accounts.
- Personalization: Tailoring the user experience based on your preferences.
- Legal Obligations: Complying with applicable laws governing gambling operators in the Philippines.
- Marketing: Sending promotional offers only if you have explicitly opted-in to receive them.
5. When We Share Your Data
We do not sell your personal data to third parties. We only share information in the following circumstances:
- Service Providers: With technical, payment, and identity verification providers who assist in running our platform.
- Legal Requirements: When mandated by law or when requested by relevant regulatory authorities to comply with legal obligations.
- Fraud Prevention: With industry-standard fraud detection services to protect the integrity of the platform.
6. How We Protect Your Data
We implement robust security measures to safeguard your information:
- Encryption: Use of industry-standard encryption for data in transit between your device and our servers.
- Access Control: Strict internal protocols ensuring only authorized personnel can access sensitive data.
- Data Isolation: Payment details are handled through secure, isolated environments managed by professional payment providers.
- Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.
7. Cookies and Tracking
We use cookies to improve your experience and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your residency, you may have the following rights regarding your data:
- Access and Correction: The right to view your data and correct any inaccuracies.
- Deletion: The right to request the erasure of your personal information.
- Portability: The right to request a copy of your data in a machine-readable format.
- Objection: The right to object to certain processing activities or withdraw your consent for marketing.
To exercise these rights, please contact our support team via the channels available on this site. Please be aware that even after an account is closed, we are required to retain certain data to comply with anti-money laundering (AML) and gambling regulations.
9. Data Retention
We retain your personal information for as long as your account remains active. Once an account is closed, we keep data only for the period required by applicable law in the Philippines to satisfy legal, auditing, and regulatory obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be terminated immediately. Parents or guardians who become aware of a minor's account should report it to us immediately via our support page.
11. Cross-Border Transfers
Some of our technical and service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection consistent with our policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy or the processing of your personal data, please reach out to us through our official Support Page.